Shipping policy
Last updated: August 6, 2026
Where we ship
We ship throughout the United States. We have also fulfilled orders to Canada and Australia, and we handle international orders case by case. If you are outside the United States, contact info@fireshields.com before ordering so we can quote shipping and confirm we can deliver to you.
International buyers are responsible for any import duties, taxes, and customs charges. These are not included in the price you pay at checkout and are collected by your country's customs authority. Refused deliveries are not eligible for a refund of outbound shipping.
We cannot ship to PO boxes. Rolls are heavy and ship by parcel or freight, both of which require a street address.
Handling time
FireShields rolls are made to order. Orders are typically prepared for dispatch within 1 to 2 business days of order confirmation. During periods of high demand, including active fire season, we will do our best to process orders quickly. We will contact you if your order will be delayed.
Transit time
Transit time depends on the shipping method you select at checkout. We ship primarily with UPS, and UPS published delivery estimates apply. Transit time is in addition to handling time, and carrier estimates are not guaranteed.
Shipping cost
Shipping is calculated at checkout based on the weight of your order and your delivery address.
Freight deliveries
Larger orders may ship by freight rather than parcel. Freight carriers set their own terms, and two of those terms are worth knowing before your delivery arrives. Delivery is to the curb, and the driver is not required to carry the shipment onto your property or into a structure. Someone aged 18 or over must be present to
receive and sign for the shipment.
Inspecting your delivery
Inspect the shipment before you sign for it. If the packaging is damaged, note the damage on the delivery receipt before signing and photograph it. Signing a clean delivery receipt for a visibly damaged shipment limits what we can recover from the carrier and may limit what we can do for you.
Report any damage to info@fireshields.com within 5 business days of delivery. If you find damage after opening a package that looked intact on arrival, contact us as soon as you discover it, and in any case within 5 business days. Keep all packaging until the claim is resolved, because the carrier may need to inspect it.
Tracking
You will receive tracking information by email once your order dispatches. If you have not received it within 3 business days of your order confirmation, contact us.
Incorrect addresses
Confirm your shipping address at checkout. We are not responsible for orders sent to an address entered incorrectly. Address changes may not be possible once an order enters preparation.
Lost or undelivered shipments
Contact us at info@fireshields.com and we will open a trace with the carrier.
Fire season note
We cannot guarantee delivery ahead of any specific fire event or evacuation order. Order in advance of fire season. Do not rely on shipping timelines during an active emergency.
Contact
Firezat, Inc. doing business as FireShields
1810 East Sahara Avenue, STE 75032
Las Vegas, NV 89104, United States
Phone: +1 855-918-3473
Email: info@fireshields.com